Managed Services – How I.T. Works

Maintain I.T., the engine that drives I.T. Wiz Kidz’s Managed Services program and helps you Manage IT Smarter, automates basic IT tasks, which helps reduce IT-support costs and improve company productivity. To begin the deployment process, Pointivity installs Maintain I.T. on each server, desktop and network device. The installation does not impact the performance of any of your systems.

I.T. Wiz Kidz customizes Maintain I.T. for a number of services – including the monitoring of servers, PCs and devices – for problems such as disk space and event-log errors. We also push-out anti-virus and patch updates, and we remotely fix monitored systems from our network operation center (NOC).

The Technology

The technology from Maintain I.T. allows I.T. Wiz Kidz to monitor, track and provide reports on the status of your IT environment. We also offer Service Level Agreements that allow us to proactively fix IT problems on-the-fly to prevent server downtime and loss of employee productivity. Maintain I.T. also allows I.T. Wiz Kidz to automate day-to-day IT tasks such as defragging, deleting temporary Internet files, monitoring back-up systems, and administering many other IT functions.

IT Support and Service Level Agreements

I.T. Wiz Kidz customizes Service Level Agreements to integrate with your existing IT department processes. We also offer an integrated help-desk ticketing system that alerts users based on the severity of the problem. Alerts are delivered to almost any device by email, text message and pager – or viewed online via our help-desk ticketing system. Custom workflows are managed and reported on by the incident, by time-of-day or other parameters to make sure your servers, PCs and devices are always operational.